Innovation

You Wouldn’t Change the Oil in Your Car Just Once a Year

You Wouldn’t Change the Oil in Your Car Just Once a Year

Innovation Insights
One of a series by Ken Tencer, Spyder Works CEO

Innovation is about bringing ideas to market rather than letting them languish on a half-forgotten scratchpad. And innovation doesn’t necessarily mean invention. More often, it’s about acting on an opportunity you have already recognized, or adapting existing solutions for other markets or industries.

How simple can innovation be? Consider these examples:

Seeing the same thing in a different way
Think of the publicity coup for Post’s Shreddies – and its 18-point gain in market share – when it reintroduced the timeless breakfast cereal in diamond shapes rather than squares.

Exploring new markets with the same products (or slightly adapted features)
Toy giant Lego has launched a “Lego Friends” brand to target girls in addition to its dominating “boy brands,” such as Star Wars Lego and Lego Ninjago.

Tapping into (or teaming up with) new market trends
Hyundai now provides a multimedia tablet as an owner’s manual instead of the traditional printed book.

Bringing together features from existing products or markets to create something “new”
The maker of SLAP Watch offers a unique twist on silicone watches with interchangeable faces, bright colours, and spring-coil bracelet – all in one item.

Innovation is the engine that drives your business forward. Think about it: customers are engaged by new and exciting products and services. It gives them something to talk about, a reason to buy again, and more often.

You wouldn’t change the oil in your car just once a year – the engine would sputter and die. Your company shouldn’t leave ideation, innovation or the introduction of new – even small – improvements to an annual schedule. Without the tune-up of continuing innovation, your business will also sputter and die.

Best Buy in a Small Box

Best Buy in a Small Box

Branding Insights
One of a series by John Paulo Cardoso, Spyder Works Chief Creative Officer & Founder

On March 30th the roll out of Best Buy Express automated kiosks took off from Toronto’s Pearson airport. The new small box format will offer more than 60 product skus at prices consistent with their in-store and online pricing and promotions.

In 1958 ‘self-service’ in supermarkets and variety stores was on the rise and TIME magazine reported on a new merchandising pseudo science named impulse buying. Presenting a small selection of your most desired products in a well branded display makes the purchase decision easy for the customer. So easy in fact that they may not even realize why their buying your product. This format interrupts the consumer’s logical buying behaviour and replaces it with an irrational moment of self gratification.

General Manager of Retail for the GTAA, Janine Gervais, noted that “Many of our guests are moving through the airport quickly and are looking for efficient shopping options. The Best Buy Express kiosks will fill that need for these guests.”

iPods departing hourly.

Despite the Recent Headlines: Offer Still Outranks Price

Despite the Recent Headlines: Offer Still Outranks Price

Branding Insights

One of a series by John Paulo Cardoso, Spyder Works Chief Creative Officer & Founder

The big box retailers are singing the Amazon blues on a daily basis. They say that they can’t compete with Amazon’s model and the lower prices for commodities that it offers. While price is always important, I believe that the real issue is that their stores and brands just aren’t offering anything unique to engage customers.

Unless, of course, you are the retailer Loblaws. Currently, their President’s Choice (PC) brand is third on the Ipsos Reid list of Most Influential Brands in Canada…that’s 33 spots ahead of Loblaw’s itself.

The PC phenomenon speaks to the consumer’s relationship with a brand and its promise, versus that of a commodity. It also demonstrates that the power of the brand and branding can greatly outweigh the distribution channel and price.

It also explains why Loblaws calls PC the brand “worth switching supermarkets for”.