customers

Time and money take a backseat when inspiring innovation

All too often, when I speak to companies or deliver keynotes to audiences, I can see that the notion of innovation is both intriguing and frightening.  It brings with it the perception that success somehow hinges on time and money. But, how can it be based on time and money when the most innovative thinkers are entrepreneurs?  When they launch new and innovative products or services often they do so with the sum total hours that one or two people can muster…financed by whatever money is left on their otherwise maxed out credit cards. More

My Own Personal Cult Brand

I recently received an e-mail from my long-time car dealership (www.buddssaab.ca) announcing the exciting new (old) direction for Saab, “Spyker Chief, Victor Muller, says he can spark a similar renaissance in a Swedish brand once renowned for its innovative design and technology. ‘We’re going to be completely different to how GM dealt with Saab,’ he says. ‘It used to be a cult brand and it can be again. We don’t need to go out and find new customers – we just need to win back the ones we’ve lost,’ he says. ‘Saab customers were the most loyal and educated in the industry’. The fact that they left, means they must have been disappointed.”

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